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Established 1988 Fremont CA, 510-657-8700

Thumbtack EliteAngies List 2010 Super Service Award BBB

Garage Door Openers

Having been in the business for decades, Chandler Garage Door Service has a bit of insight into the complexities involved in maintaining a high standard of customer service. Choosing the right garage door opener isn’t as easy as it might seem. That is something we’ve learned through experience. We started out with a focus on repairing and maintaining existing garage door systems, so we know what typically goes wrong with a system and why.

At Chandler Garage Door Service, expect to have a conversation. We carry a broad range of garage door openers, including such highly trusted, nationally known brands as Genie and LiftMaster. However, customer satisfaction is not just a matter of recommending the top selling brand and model. For example, we may talk to garage door openers Fremontcustomers that are more concerned with having cost-effective models, whereas some of our Liftmaster opener Haywardcustomers may be all about muscle, with cost being less of a deciding factor. 

Ensuring customer satisfaction starts with good communication. At Chandler Garage Door Service, we know that an essential part of communication is listening. Often, if a customer is not satisfied with the performance of a product, it is because they did not get the right product for their specific needs, something we’ve learned through years of service calls to fix other company’s products and installations. People are individuals; their needs vary, as do their concepts of the best garage door openers.

Different lifestyles can require different garage door openers. Some people, especially if the garage is attached to the house, prefer a quiet model, even if it costs a little more or doesn’t have the same muscle as some of the tougher models do. Others, with a busy household, full of people opening and closing the garage door multiple times per day, may be seeking a heavy duty, ultra-durable model, giving little thought to noise. A garage door openers Union Citycustomer may be a property owner with several rentals in search of an economical, reliable over the long-term model suitable for his tenants’ garages. Understanding what people really need and want is the first step in helping those people to select a product they’ll be pleased with.

We’ve all heard the old adage about using the right tool for the job. An off the cuff recommendation, just pointing a customer towards a best seller without really hearing what that customer needs or wants, that is a mistake we don’t make at Chandler Garage Door Service. We’ve been on too many calls through the years that, if the seller had just recommended the right garage door opener to the customer, we wouldn’t have had to come out to make repairs for the system. We’ve seen, for example, use patterns that clearly demanded a heavy duty system, yet the customer was sold a system more suitable for a single vehicle, light use household, resulting in a repair problem – and an expense – that could have been avoided.     

At Chandler Garage Door Service, achieving and maintaining a high level of customer service is our priority. With our unique perspective, gained through our early focus on repairing existing systems, we’ve learned a lot about how to keep our customers happy. We’ve got the time and the interest to help you make the best choice when it comes to selecting the most suitable garage door opener for your lifestyle.

Give Chandler Garage Doors a call and
we will make sure we match your needs with the correct garage door opener.