Things you should know before you hire a garage door contractor.

Only use a licensed California contractor

with a C-61, D-28 license. The D-28 portion of the license is for garage doors (actually it is for "Doors, gates and activating devices"). If a company says they are licensed, they MUST have this classification of D-28. Chandler garage doors' license number is 588443. Verify this here: Automall Parkway ( over hyw. 880 ) Right on Christy Street Half way down the block to 42606 on the right hand side. https://www2.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?LicNum=588443

Verify they have insurance.

Only trust the CSLB link above for this information. Any person working at your home can be hurt or injured. They can sue you if they are not insured. A company with even one (1) employee must carry workers compensation insurance on their employee(s). Be very suspicious of a company that states on their CSLB listing as to "having no employees". This would have to mean that the person, who answers the phone, schedules the work, picks up supplies, and does the work is the only person in the company. The only exception is a spouse can be exempt from workers compensation insurance.

Get everything in writing.

Any installation or repair for $500.00 or more must have a written contract. This is the law. Also California State law does not allow more then a 10% deposit with a signed contract. Be sure to verify the starting and completion dates, method of payment and total due.

Verify the warranty information

State law will extend some basic warranties to you and then it's up to you to get more warranty information. For a service industry like ours, there are two levels of warranty; one from the manufacture and one from the company. The company usually just warranties labor and the maker of the goods will warranty the products. Here at Chandler Garage Doors, we offer up to a 3 year labor warranty with the completion of our satisfaction survey. Our service and repair labor is 90 days for labor and a one year parts warranty on anything we supply.

Check up on the company.

Visit their place of business and verify they are what and who they say they are. Angie's List and the Better Business Bureau are a good place to start. Search by name not phone number. Some companies change their phone number after they get several complaints. Also do a Google search or Yelp search for reviews. Yahoo and other websites can be a useful tool to check up on a company's reputation. If you are suspicious, you can even check Ripoff.com to find out if they have a bad or questionable history.